#2 Press the fn + F6 or F7 Key at the same time and check if it works. If you have determined you have a hardware issue please contact HP support for assistance. Technician's Assistant: What Operating System . OscarFuentes, Hello @ghuyge, welcome to the HP Forums.It appears that you're having issues with the touchpad on your Chromebook. Change the language or voice of spoken text. You may find that there are new driver versions available for your device. A tip while fixing your issue via any method on the screen. My Chromebook 14's cursor disappears and I must reboot it several times to get it back. Soon I will throw the Chromebook out and get a new laptop if I can't find a solution. Check documents on compatibility, FAQs, upgrade information and available fixes. From here, select the Mouse & Touchpad option. The opinions expressed above are the personal opinions of the authors, not of HP. To fix either problem, simply unplug the mouse from your Acer laptop and plug it back in again. You can use your work or school account; it doesn't matter. What? It seems to be happening with the older machines, 2.5 years in service. Or go to System Preferences > Accessibility > Zoom > More Options button and check "Enable temporary zoom". If you don't have the settings blocked, you can also get there by: Click on the browser's 3 dots menu. Please help. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Use captions on your Chromebook. Hi I found that on my chromebook that if I put something small like a deck of cards in the bottom in the middle of the laptop and set my laptop on top of it or just holding the laptop with one hand at the middle bottom of the laptop while off the table it works just fine but when I lay it flat on the table the cursor gets stuck or disappears, for mine its something on the inside the middle than needs pushnig up, good luck. By signing up, I accept the terms of the Acer Privacy Policy. Find out more! First, run the Windows built-in troubleshooter. Sample Page; Acer chromebook cursor disappears . Now click on " Change PC settings " option given at the bottom. First, open the Run prompt by pressing Windows + R. Then type in Control Panel and hit Enter. Use the built-in screen reader. Required fields are marked *. This tutorial explains how to fix the problem where the cursor disappears on your Acer laptop after connecting a wireless mouse. If i "cat" or "head" it, I just get the cursor. You may think that there was a virus or spyware installed on your computer, but that isnt true. Next, click on Device Manager. Following diagnosis, choose the optimum solution from the list of fix-its. I then did a check for updates and found one so I did the update to V100.0.4896.64. It is fast! I was assuming you were a home consumer, which is my fault and I apologize for not asking for more detail prior to answering your question. Hello, I woke up today and turned on my hp laptop to find out that the cursor isn't showing, and the touchpad isn't working. One minute to the next my cursor disappeared and I can't get it back try drum roll on the touchpad for 1 min and check.. if it does not work then try hard reset. Click on [Browse as Guest] at the . After doing so, click on the Device Settings tab. At the bottom, click "Reset sync." padgett Posts: 4,446 Pathfinder Got the chromebook in mid january and was working perfectly until today. That is software which is why I referred you to Chrome support. If not, then press " F4 " until the screen image displays. Restart the Chromebook. Mouse Cursor Freezing, Slow, Disappearing On Chromebook FIX [Tutorial]You can use your Chromebook's touchpad to right-click, switch between tabs, and more. 2023 LaptopJudge, 4856 Ottis StreetOklahoma City, OK 73109. ; Click on the time section -> click Sign out-> select Shut down. Turn off the device, press and hold the refresh key and power button at the same time. If you live outside the US/Canada Region, please click the link below to get a support number for your region. Search Check for Updates in the search bar. Check to see if the issue is fixed now. With the machine switched off and lid open. The cursor has disappeared on my Acer Windows 10 laptp: Laptop Tech Support: 1: Sep 8, 2017: K: Solved! To fix this problem, youll need to update your touchpad drivers. Donation: www.paypal.me/TricknologyNote:- Pleas. Press the full-screen button at the top of the screen to enter/leave full-screen mode. Expand/open the menu with the right arrow key. Thank you, Robert. Why does the cursor disappear on the Acer laptop? Click "Manage synced data on Google Dashboard." Step 3. If the above two approaches dont work, there might be issues with your mouse driver either they could be outdated or not correctly installed. My Chromebook is also about 2 years old, and this issue started up very suddenly. I bought the HP Chromebook 14 specifcially because it was built by HP. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Or go to System Preferences > Accessibility > Zoom > More Options button and check "Enable temporary zoom". Disconnect all the external devices connected to. They should acknowledge this issue and offer a return policy on this hardware - but they won't. Sometimes the mouse cursor or pointer on the Acer laptop might also disappear while typing. G.ioi societ agricola srlP.iva 04484680659Capitale sociale 60.000,00 i.v.Iscritta presso la camera di commercio di Salerno n. Rea, sede legale in :Via Chiaie snc, Gioi, SA cap:84056, TELEFONO : +39 0974.991135EMAIL: info@gioisrl.com. I actually am the TAM and I have all the warranty information. The curious thing is right after reboot, when at the first login screen the touchpad works correctly. Select the first option and the pointer configuration screen should open. The cursor (arrow) reappears when I plug in a wireless mouse. Navigation. (Open the lid which will turn on the laptop. There are several reasons why your cursor may disappear from your computer screen. Double-click on Hardware and Sound, and then select Mouse and Touchpad. You stated you had an issue with your cursor disappearing and rebooting helped. Clear search Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, Adjusting Touchpad and Keyboard Settings on Your HP Chromebook (Chrome OS), Frequently asked questions about your HP Chromebook or Chromebox. I received this HP Chromebook 14, 14 Full HD Touchscreen Display, AMD A4- 9120 , AMD Radeon R4 Graphics, 32 GB eMMC. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. Once I complete the login the cursor goes away. It'll open Metro Control Panel or PC Settings page. By using this site, you accept Acer's Privacy Policy and the Another potential reason could be the wrong mouse driver installed. 2. You are telling me that HP won't support a problem on its own hardware? How to fix cursor disappearing on Acer laptop, Troubleshooting History is Taking Up Space, How To Fix Nitro Sense Wont Open or Work. When you plug in the mouse again or try using it again, the laptop will configure the drivers and set it up. Cursor disappeared after Windows update: Laptop Tech Support: 1: Jun 24, 2017: R: Cursor freezes and sometimes disappears: Laptop Tech Support: 1: Feb 4, 2017: K: My main cursor is disappearing for no reason. - last edited on What to do if the shelf (black bar) is missing from your Chromebook: It may be hidden. If the USB mouse is not working or after performing power wash, Still the problem persist, Please contact the Acer customer service for further assistance. The HD Screen provides perfect images. Once inside, scroll down until you find the Device Settings section. Youll probably find that it solves your issue. In this video, I will show you guys how to fix Mouse Cursor not Disappearing in your Google Chrom Windows 10. Cursor on satellite laptop disappeared. Slectionner une page. After a Windows update, your mouse cursor might have disappeared. There could be many reasons behind the cursor disappearing on the Acer laptop, but first, consider updating the drivers before moving to other specific options for troubleshooting. Plug it back again. It's a sporadic issue, but I've reproduced it with no extensions (logged in as Guest), and after powerwashing the devices. Mouse Cursor Freezing, Slow, Disappearing On Chromebook FIX [Tutorial]You can use your Chromebook's touchpad to right-click, switch between tabs, and more. 6 If neither of the above steps solves your mouse cursor or pointer disappearing issue, press Win+D, and it will take you to Desktop. My cursor disappears when I take the mouse out - Tom#39;s Guide. First, remove the mouse from its USB port. It will diagnose and fix any other specific and potential issue which might be blocking the cursor from appearing. It should solve your issue due to a loose connection or USB port issues. It appears that you're having issues with the touchpad on your Chromebook. Press the full-screen button at the top of the screen to enter/leave full-screen mode. Clear search As soon as it detects the hardware, either an external mouse or the internal trackpad, the cursor returns. We're due to refresh a third of our machinesin July, but with this issue affecting more users every week, we'llhave to moveaway from Dell Chromebooks. My cursor on Chromebook 2 (new) is sticking or disappears. Check for the mouse settings. My Account My Account; Logout; acer chromebook 14 cursor disappearseddie van halen autopsy photos acer chromebook 14 cursor disappears. This is one well made Chromebook. Someone from HP called me to discuss my problems and all they could say was my computer was out of warranty - so we are so sorry for your problems but suck it up! From there, you simply click on the driver you want to install and let Driver Easy handle the rest. I could move cursor around, but keys were non-responsive. All of sudden my cursor disappeared and my touchpad will not recover it. If the basic fix-it doesnt work, the left option would be troubleshooting for a specific option. The cursor has disappeared on my Acer Windows 10 laptp: Laptop Tech Support: 1: Sep 8, 2017: K: Solved! This should probably solve the issue, and the cursor will begin to appear on the screens again. The above two steps might be just enough for bringing the cursor back to the screen of your Acer laptop. Try out either of the following solutions based on the problem you diagnose: If youre experiencing problems with your wired mouse, there are two common reasons why it might disappear. Next, click on Hardware and Sound under the System section. . It does this by recognizing your system and finding the correct drivers for it automatically.